At Gorilla Ropes, we want you to be completely satisfied with your purchase. If for any reason a product does not meet your expectations, you have 14 days after receiving your order to make a return.
To be eligible for a return, the product must be in its original condition, unused, and in its original packaging. Unfortunately, items that are quilted, damaged, used, or incomplete will not be eligible for a refund. To initiate a return, please contact us at contact@gorillaropes.fr with your order number and the reason for the return. Our team will guide you through the steps to follow.
Once the product has been returned and inspected, we will confirm acceptance of the return. The refund will then be made within 14 days via the original payment method, less shipping costs, if applicable.
We thank you for your trust and are here to assist you with any return requests in order to guarantee a smooth and transparent purchasing experience.