Welcome to our FAQ page! Here you'll find answers to the most frequently asked questions about Gorilla Ropes and our services. If you have any further questions, please feel free to contact us.
1. What types of products do you sell at Gorilla Ropes?
We primarily offer quality ropes for sailing and water sports, tailored to the needs of both recreational boaters and competitors. Our ropes cover a variety of uses, including halyards, sheets, and general maneuvering. Always attentive to the needs of sailors, we plan to expand our range with new solutions and equipment to enhance your experience at sea. To make sure you don't miss anything, join us by subscribing.
2. What materials are used for your ropes?
Our ropes are made from high-end materials such as Polyester, Dyneema and HMPE, renowned for their strength and durability. We provide guides to help you understand the differences between these materials and choose the one that best suits your needs.
3. How do I choose the right rope diameter for my boat?
Choosing the diameter of your rope depends on several factors, including sail area, wind speed and desired breaking load. We offer a guide detailed with a calculation formula to help you select the correct diameter based on your equipment and sailing conditions.
4. What are your delivery methods and times?
We offer several flexible delivery options:
- Relay point (2 to 6 working days) : via Mondial Relay, Mondial Relay Locker, or DPD Relay Pick UP.
- 24-hour express delivery : at home or at a relay point with Colissimo and DPD Predict.
- Standard home delivery (2 to 3 working days) : via Colissimo and DPD Predict.
You will be able to choose your delivery method when confirming your order.
5. Where do you deliver?
We currently deliver to all areas of mainland France. Available options and delivery times may vary depending on the destination.
6. How do I track my order?
Each order comes with a tracking number that lets you track the progress of your delivery in real time. Once shipped, you'll receive an email with all the necessary tracking information.
7. What are the delivery costs?
Shipping costs are automatically calculated based on the weight of your order, the shipping method, and the destination. You will be able to see the exact costs before finalizing your order.
8. What are your payment methods?
We accept various secure payment methods on our site, including credit cards (Visa, Mastercard), as well as payments via PayPal and ApplePay and payment in 3 installments without fees with Scalapay. Your payment is completely secure to guarantee you a peaceful shopping experience.
9. Can I return a product?
If a product does not meet your expectations, you can return it to us under certain conditions. Please consult our return policy on the dedicated page for more information or contact our customer service to assist you in this process.
10. How can I contact your customer service?
You can contact us by email at contact@gorillaropes.fr or by means of our dedicated page For any questions or assistance, our team will be happy to respond as soon as possible.
11. What guarantees do you offer on your products?
All our products are carefully selected for their quality and durability. In the event of a defect or problem, our customer service team is available to find a solution, including the return or exchange of the affected products.
12. Do you offer custom rigging or rope services?
Yes, we offer a rigging service to meet your specific needs, such as custom splices or special finishes. Contact us to discuss your project and receive a personalized quote.
13. Are your products suitable for uses other than navigation?
Although our specialty is ropes for navigation, our products are also suitable for industrial, sports, and recreational applications. Please contact us to verify their compatibility with your needs.
14. What are your commitments to ecology and sustainability?
At Gorilla Ropes, we are committed to offering environmentally friendly products whenever possible. Our ropes are designed to last, reducing waste, and we explore recycled or eco-friendly material options.
15. Is it possible to order in bulk?
Yes, we offer preferential rates for bulk orders. If you are a professional or would like to purchase large quantities, please contact our customer service team for a quote.
16. Do you ship internationally?
We currently only deliver to mainland France. However, we are working on expanding our services to other countries. Stay informed by subscribing to our newsletter!
17. How can I subscribe to your newsletter?
You can register for our newsletter at the bottom of the homepage. You will receive information about our new products, promotions, and tips for choosing the right equipment.
18. Can I get personalized advice on choosing my strings?
Absolutely! Our team of experts is available to guide you in choosing your strings and answer all your questions. Contact us at 09.73.55.52.04 or by email. contact@gorillaropes.fr or via our online form.
19. Do you offer any promotions or discounts?
We regularly offer promotions on certain products. Visit our website or subscribe to our newsletter. newsletter to be informed of our exclusive offers.
20. What should I do if I can't find the product I'm looking for?
If you can't find a specific product, contact us! We can advise you on alternatives or, in some cases, order a specific product to meet your needs.
21. Is it possible to get a sample before ordering?
For some products, we can provide samples so you can evaluate their quality and suitability for your project. Contact our customer service to find out more.
22. Can I change my order after placing it?
If your order has not yet been shipped, you can modify it by contacting us promptly. We will do our best to accommodate your request.
23. What are your order processing times?
Orders are generally prepared and shipped within 24 to 48 business hours. In the event of an exceptional delay, you will be notified immediately.
24. Do you offer discounts for nautical clubs or associations?
Yes, we work with nautical clubs and associations. Contact us to learn more about our special offers and partnerships.